FORVIA HELLA is a listed international automotive supplier. As a company of the FORVIA Group, FORVIA HELLA stands for high-performance lighting technology and vehicle electronics and, with the Lifecycle Solutions Business Group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.
Job Objective
- Responsible quality specialist for designated products in series production and interface to customer quality
- Preventing defective parts from reaching customers
- Processing customer complaints as well as identifying quality problems to initiate corrective measures
- Maintenance of the quality assurance plan and coordination quality matters in case of technical changes
- Monitoring customer specific supplier evaluation/portals and statistical evaluation of quality key performance indicators to improve the product quality continuously
- Restoring customer satisfaction in the case of a complaint
Duties and Responsibilities
- Timely processing of customer complaints according customer requirements (customer portals, 8D report, problem solving documentation, etc.)
- Creating risk analyses (FMEA) and initiate corrective measures with those responsible including effectiveness check
- Identification of quality and service problems and initiate corrective measures with those responsible including effectiveness check
- Maintenance/updating of the quality assurance plan for series production in alignment with manufacturing engineer / mechanical engineer (Control Plan, FMEA, Parts History List, etc.)
- Transferring the content of Control Plan into plant specific tools, assuring sufficient information of those responsible, checking correct application and reviewing/updating the Control Plan ba