Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.

Senior Customer Support / Operations Analyst (AxiomSL)

We’re looking for a Senior Customer Support / Operations Analyst (AxiomSL) to join our team, reporting to Senior Manager, Client Support Services. In this role, you’ll be a key point of contact for our clients, helping them resolve complex technical and functional issues while ensuring they get the most value from the AxiomSL platform.
You’ll play a critical role in supporting general regulatory compliance solutions,



working closely with clients and internal teams to troubleshoot issues, improve processes, and deliver a reliable, high-quality support experience.
You’ll fit right in if you’re detail-oriented, customer-focused, and technically curious, enjoy solving complex problems, and thrive in a collaborative, fast-paced, global environment.

What You’ll Do
- Provide expert-level functional and technical support for AxiomSL products, resolving client issues through the Case Management System, email, and live calls or meetings.
- Take end-to-end ownership of customer issues, including issue replication, root cause analysis, resolution, and clear client communication.
- Troubleshoot and analyze issues related to AxiomSL architecture, databases, operating systems, JVM, networks, and cloud infrastructure.
- Partner closely with Engineering, Product Management, and other Support teams to escalate, track, and resolve complex incidents within defined SLAs.
- Contribute t

📌 Senior Customer Support Analyst (Ciudad de México)
🏢 ADTM Adenza Technology de Mexicode CV
📍 Ciudad de México