IT Helpdesk Analyst
100% On-site - Col. Providencia.
All three shifts are available - morning, evening, and night.
Description:
This position will support IT operations for a major media/entertainment company. This position will be long-term and is a 100% on-site opportunity.
**Experience**:
1-3 years
Enterprise experience preferable (experience supporting larger organizations)
Help desk/call center experience (must have)
Great customer service / phone skills
New device setups or refresh
Providing troubleshooting for Windows and macOS, and network connectivity issues
Dell and Mac hardware
Troubleshooting Level 1 and Level 2 issues
Experience supporting and administering VPN connections for remote users
User and group management in Active Directory environments
Mandatory experience with ServiceNow for ticketing and incident management
Skills Required:
OS - intermediate to advanced knowledge and troubleshooting for Windows 10 & macOS
Networking - basic to advanced TCP/IP troubleshooting, connecting machines to network




Experience performing device setup and imaging
Working directly with end users to configure their laptops to preferred settings
Application Support - O365 suite (Outlook, Teams, Word, Excel), Adobe
Troubleshooting Level 1 and Level 2 support issues
Familiarity with VPN clients and remote connectivity tools
Experience with Active Directory for password resets, group policy, and permissions
Indispensable: Hands-on experience with ServiceNow or similar ITSM platforms
Tipo de puesto: Tiempo completo
Sueldo: A partir de $20,000.00 al mes
Beneficios:
- Confiable de gastos médicos
- Vales de despensa
Tipo de jornada:
- Turno de 8 horas
Pregunta(s) de postulación:
- ¿Cuánto tiempo de experiência tienes con Service Now?
- ¿A cuánto tiempo de distancia te encuentras de la col. providencia?
- ¿Qué nível de inglés dominas?
Lugar de trabajo: Empleo presencial

📌 Service Desk - Inglés Conversacional (Eulogio Parra)
🏢 Empleos S
📍 Eulogio Parra