Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Job Title: Senior Business Systems Analyst
Department: IT
Manager/Supervisor: Manager, IT Corporate Systems
FLSA Status: Exempt
SOP Group: IT
Sr. Salesforce Business Analyst
Position Overview:
**Responsibilities**:
- Perform business and systems analysis work; conduct requirements analysis via information gathering sessions with business users and technical staff, workshops and meetings to define business requirements. Develop supporting process flows
- Conduct analysis and documentation of existing business processes; recommend process improvements
- Develop training materials and conduct training sessions with business users to improve adoption and efficient use of all systems related to the Commercial job functions.
- Work with and manage complex workflows as they pertain to business process
- Assist in the evaluation of App Exchange tools for feasibility and impact to the business
- Assist in the further development of our SF1 app features along with any future mobile solutions
- Create and maintain business requirement documentation which can include use cases, process flows, and system interface diagrams
- Assist with design documentation supporting business needs
- Communicate effectively with business users on the status of enhancements,



projects and open production support tickets
- Develop comprehensive test plans with users, coordinate test activities and/or help execute test components
Education and Experience
Minimum Requirements:
- Proven knowledge of the software development life cycle
- Bachelor’s degree in Computer Science is a plus.
- _8 years of experience working in a Salesforce Administrator function._ Ideally, working on projects related to Commercial/Sales process improvement
- Proven ability to provide business analyst deliverables on projects related to Commercial process improvement
- Experience supporting or working within a Commercial organization, preferably in the pharma, medical device, or any other regulatory controlled industry
Preferred Skills and Competencies:
- Self-sufficient, versátil, and motivated team player capable of managing several activities simultaneously
- Ability to work in a deadline focused, dynamic environment, consistently producing deliverables within agreed upon timelines
- Ability to analyze problems and develop solutions
- Ability to work across multiple business units with varying processes and requirements
- Excellent communication, influencing and negotiating skills are critical
- Ability to analyze business processes, design process improvements, and train business users to the new processes
- Excellent writing skills. Must have the ability to express strategy, technical knowledge, and processes in easily understood presentations
- Positive, results driven, rational, logical, team player.
- Ability to rapidly learn and take advantage of new concepts, business models, and technologies
- Ability to work independently & on multiple projects against deadlines
- Experience in the healthcare, pharma or medical device industry a plus
- Proficient with Microsoft Excel and is able to create complex formulas and pivot tables
Physical Requirements:
- Less than 10% Travel

📌 Senior Functional Analyst (Remote/flexible) (Tijuana)
🏢 Insulet
📍 Tijuana