We are a transnational company with operations in Mexico, Ghana, the Philippines and the United States. Our offices in Mexico are located in Concentro, in Zapopan, Jalisco.
**Real Time Analyst (WFM)**
**Benefits**:
- Salary base $15,000
- Food vouchers
- Savings Fund
- HMO (Insurance of major medical expenses)
- 14 days of vacations
- 13th month payment (30 days of "aguinaldo"
- Referral Program
- Parking
- Payment every friday
**Requirements**:
- Strong command of English language and good communication skills.
- Schedule availability
- Knowledge of portals like Avaya and Genesis
- Summaries of performance metrics throughout the day.
- Real-Time Monitoring
- Intraday Forecasting and Scheduling
- Incident Management
- Shift Handover Management
- Performance Feedback
📌 Real Time Analyst (Wfm) Callcenter Experience (Guadalajara)
🏢 Fair Trade Outsourcing
📍 Guadalajara
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