Applicant Success Specialist

Employment Type: Full-Time

Location: Remote (Mexico)

Working Hours: U.S. Central Time (CT)

About Us
Advanced Asset Management (AAM Living) delivers smart, data-driven property and asset management solutions across Texas. We specialize in maximizing occupancy, optimizing operations, improving turnover speed, and creating high-quality resident experiences. Our portfolio spans multifamily, affordable housing, build-to-rent, and community-centric living environments where operational excellence drives financial performance.

We are modern, tech-enabled, people-centric, and driven by efficiency, transparency, and continuous improvement.

Role Overview
We are seeking a detail-oriented and customer-focused Applicant Success Specialist to support the applicant journey from application submission through screening and approval. This role is responsible for ensuring a seamless, efficient, and compliant application process while delivering an exceptional experience for prospective residents. The adecuado candidate is highly organized, analytical,



and committed to maintaining accuracy and regulatory compliance throughout the applicant lifecycle.

Key Responsibilities
- Monitor incoming rental applications daily. Reach out proactively to applicants with incomplete files to collect missing documentation (e.g., proof of income, photo IDs).
- Execute standard background, credit, eviction, and reference checks in accordance with federal Fair Housing laws and local screening regulations (e.g., Fair Chance Housing Acts).
- Review income-to-rent ratios, credit histories, and rental ledgers. Prepare files with objective summaries to assist Property Directors in making quick, fair, and compliant approval decisions.
- Serve as the main point of contact for applicant inquiries via phone, email, and text. Answer questions regarding lease terms, community policies, utility setup, and renter's insurance requirements.
- Draft and send professional, legally complia

📌 Applicant Success Specialist (Ciudad de México)
🏢 Advanced Asset Management
📍 Ciudad de México