We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, general team – and who get excited about making a real-world impact with data.
Job description
The Technical Resource Center Analyst provides first-line technical support to internal and external customers, resolving technical issues and escalating complex problems as needed to ensure minimal disruption and high customer satisfaction.
The Role
- Respond to technical inquiries via phone, email, and chat, providing timely and accurate solutions.
- Diagnose and troubleshoot hardware, software,
and network issues for various HITACHI VANTARA products and services.
- Document all support interactions, resolutions, and escalations thoroughly in the ticketing system.
- Perform basic system administration tasks, including user account management and password resets.
- Collaborate with senior technical staff and other departments to resolve complex technical problems.
- Maintain and update knowledge base articles and technical documentation.
- Educate users on best practices and self-service options.
- Participate in training programs to enhance technical skills and product knowledge.
- Identify recurring issues and contribute to process improvement initiatives.
- Adhere to established service level agreements (SLAs) and support procedures.
What You’ll Bring
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 1-3 years of experience in a technical support role, preferably
📌 Technical Resource Center Analyst (Ciudad de México)
🏢 Hitachi
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.