Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
KEY RESPONSABILITIES
Key responsibility 1: SALES PERFORMANCE
ACHIEVE / EXCEED SALES GOALS
- Ensure the maximization of sales by Boutique, as well as excellent customer care: helping clients locate, select and buy products through a memorable Cartier experience.
- Carry out short-, medium- and long-term actions to achieve/exceed the individual and store sales and KPI targets indicators set by Directors.
MAXIMIZES THE OPPORTUNITIES FOR PURCHASE AND REPURCHASE
- Consistently achieves and/or exceeds the monthly sales target, as directed by management.
- Defines targeted actions on existing clients for purchasing / repurchase through Clientelling actions & follow up all along their journey.
- Defines targeted actions for clients coming for a Care service (to leverage service to sale conversion) and provides adequate follow up.
- Defines targeted actions to convert visitors & prospects into clients
- Find ways to exploit existing /new opportunities for Cartier
Key responsibility 2: CUSTOMER AND EXPERIENCE DEVELOPMENT
CONNECT & ENGAGE WITH ALL CLIENTS AND VISITORS
- Ensure that each client receives outstanding and exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of Customer Service before, during and after sales.
- Meet and/or exceed service timeframes and client expectations for Maison appropriate follow-up to service
- Champion client discovery to collect info