This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.
Who We Are:
Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.
Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.
Whether you�re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.
Purpose of Your Work:
As a Customer Operations Representative working within Redwood Multimodal (one of our entities), you will be responsible for providing excellent customer service while overseeing daily operational functions which may include: correcting customer problems, data entry, load building, scheduling appointments, and more.
The idóneo candidate will work well in a dynamic and fast-paced environment while maintaining the ability to multi-task and prioritize responsibilities.
How You Make a Difference Everyday:
- Oversee and manage operational workflow for designated accounts, providing exceptional customer service
- Identify, investigate, and correct unique customer problems and order delays
- Schedule freight pick-up and delivery appointments
- Precise data entry work which includes building orders in Redwood�s proprietary TMS
- Provide freight status updates to shippers, receivers, customers, and internal parties
- Communic