Industry/Sector
Not Applicable
Specialism
Managed Services
Management Level
Associate
Job Description & Summary
Responsibilities may include, but are not limited to:
- General engagement support: Answer questions and conduct outreach to business owner/stakeholders or HCPs as needed as it relates to HCP/HCO onboarding, activity requests, contracting, travel requirements, invoicing and payments
- Contracting:
- Facilitate offline HCP/HCO contract execution between HCP/HCO and internal signor
- Review contract redline requests to adhere to established standards and escalate to Legal for review
- Conduct outreach to follow up with business owners and/or HCP/HCO for outstanding contracts
- Facilitate contract amendment requests by liaising with business owners and HCP/HCOs as necessary
- Travel & Logistics:
- Address complex HCP/HCO scenarios as it relates to activities, contracts, travel, or payments
- Facilitate HCP travel request submission
- Communicate HCP travel arrangements to business owners and HCPs
- Post engagement support:




- Support the reconciliation and recordation of HCP logistic expenses in system of record including:
- Collecting and reconciling activity invoices in system of record;
- Review and categorize invoice items by spend type and HCP participation;
- Support the transition of engagement to post-engagement team members and address questions related to HCP payments or transfer of value data

Other:
- Learn and support adoption of automations and tools related to HCP, HCO or Patient engagement
- Manage deliverables on or ahead of deadlines and reporting any issues/risks beforehand
- Any other responsibility that flows naturally and logically to this role

Skills:
- Strong understanding of HCP engagement compliance and regulatory environment both domestically and internationally, preferably experience with obtaining country or institutional authorizations, as applicable.
- Significant customer service experience, with ability to consistently deliver

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