Descripción y detalle de las actividades
**About the Role**
The Customer Experience Representative is responsible for providing problem
customer satisfaction by responding to inquiries, resolving issues, and
coordinating with internal teams for additional support as needed.
ESSENTIAL FUNCTIONS
- Responds to customer
status, pricing, and general information.
- Handles customer requests,
including order modifications and product returns.
- Supports accounts and
contributes to customer retention and satisfaction.
- Provides expert-level
knowledge on cases, guiding customers toward the best solutions.
- Shares customer feedback with
sales and product teams on strategic customer insights, new product innovation,
and competitive positioning. (correct on senior JD)
- Implements customer service
processes and best practices to improve performance across teams.
- Analyzes customer needs and
collaborates with internal teams (sales, technical support, product management)for resolutions.
- Assists with trade show logistic,
setup, tear down, and attendee interaction.
- Provides regular feedback to
sales teams regarding customer trends and satisfaction factors.
- Additional duties asassigned.




Experiência y requisitos
- Highschool diploma or GED required. Associate or bachelor’s degree preferred.
- Minimumof 1 year customer service experience in sales support, manufacturing, or
packaging industries.
- Strong communication, problem-solving, and relationship management skills.
- Experience with CRM software, customer databases, and order tracking systems.
- Abilityto work cross-functionally with sales, technical support, and operations teams.
- Bilingual
Incentivos
- Beneficios de acuerdo a la LFT
- seguro de vida
- comedor
- fondo de ahorro
- uniforme
- seguro de gastos médicos
- servicios médicos en planta
- vales
- bono de puntualidad
- bono de asistencia
- bono de transporte
**Número de vacantes** 1
**Área** Atención a Clientes/Call Center/Telemarketing
**Contrato** Permanente
**Modalidad** Presencial
**Turno** Diurno
**Jornada** Tiempo Completo
**Horario**
- Tiempo completo
**Salario mensual neto** $25,000 - $35,000 MXN
**Estudios** Carrera con título profesional
**Inglés**Hablado: Avanzado, Escrito: Avanzado
**Disponibilidad p. viajar** No

📌 Customer Service (Mexicali)
🏢 MEXICASE S.A. DE
📍 Mexicali