**Job Purpose**
Responsible for directing the strategy of the service Network, ensuring the performance required to deliver SLA and NPS committed with business partners, as well as delivering the best cost-quality ratio.
**Responsibilities**
Define the long-term strategy of service network to support the growth of HRO, Auto and Mobile market. Design and develop a certification program to ensure we have the right providers to conduct our CX goals. Develop the plan to have the best service network size, service capabilities and capacity. Develop de capabilities, systems and procedures to reduce friction on the service. Work together with the service network to improve final customer NPS. Improve procedures and communication with service network and final customer. Design the procedures to achieve integration with service provider systems. Design and execute the initiatives to improve final customer experience. Design and develop the onboarding process to give the right maintenance to service network. Ensure the best cost-quality ratio, promoting actions to monitor the network and building a long-term partnership with providers. Monitor and guarantee coverage rates and quality of the network services needed for delivery of the results and goals. Make visits to service centers to strengthen partnerships, proposing actions that reinforce brand with providers, such as network qualification and disclosure of procedures and processes. Establish service network models according to the needs of the business through market demand analysis. Perform the analysis of new product frameworks regarding the availability of the service network. Analyze and approve the reimbursements applied on the service network. Ensure the individual development of the service team, stimulating their performance improvement to deliver the established goals and SLAs.
**Requirements**:
Required Education: Adminitration, engineering,



international trading, Bachelor on logistic. Desirable an MBA. Indispensable: Proven experience managing high performance teams. Knowledge of service networks and vendor management. Experience in CX for high transactional business. Experience on supply chain and logistic. 8 years of related experience. Excellent organizational, planning and coordination skills. High problem solving and analytical skills. High Negotiation skills.
- Fluent English (desirable).**Helping People Thrive in a Connected World**
**What’s the culture like at Assurant?**
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
**Company Overview**
Assurant is a leading integral business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
**Equal Opportunity Statement**
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
**Job Scam Alert

📌 HRo Network Service Manager (Ciudad de México)
🏢 Assurant
📍 Ciudad de México