The team
At Interprefy, we connect the world through seamless multilingual communication. Our platform supports integral events for organisations such as the White House, Google, UEFA and even astronauts on the ISS.

As part of the Operations and Client Delivery team, the Remote Support function sits at the intersection of customer experience and technology. This is a client facing role where you will support interpreters, speakers and attendees during live events, while also working behind the scenes to ensure the technical setup runs smoothly.

You will be a key point of contact during critical moments, ensuring every participant can engage without disruption. This requires professionalism, confidence and the ability to stay calm under pressure.

Working in a fully remote environment, you will collaborate with colleagues across multiple countries, gaining both technical expertise and global exposure.

The Role- key responsibilities
Client and Event Support
- Act as a client facing technical support point during live multilingual events
- Guide interpreters,



speakers and attendees in a clear, confident and professional manner
- Ensure a smooth and high quality experience for all participants

Technical Setup and Troubleshooting
- Support the preparation and setup of event environments and platforms behind the scenes
- Identify and resolve technical issues related to RSI platforms, videoconferencing tools and event setups
- Respond quickly in live environments and maintain control under pressure
- Escalate issues when needed while maintaining ownership and clear communication

Global Collaboration
- Work closely with Project Managers, Senior Technicians and global teams
- Support events across different time zones and cultural contexts

Learning and Development
- Build hands on experience with event technology, AV basics and internal tools
- Progress from supporting smaller events to more complex setups
- Participate in ongoing training and upskilling

Working Hours a

📌 Remote Support Technician (México)
🏢 Interprefy
📍 México