At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview

Key responsibilities include:

• Managing the transactions required to complete the hire process of LATAM TE employees.

• Receives queries via telephone and case management ticketing system.

• Conducts necessary classification, manages inquiries in case management system, documents and maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as required.

• Maintains and ensures all tickets, workflows and queries are addressed based on customer service level agreement (SLA)

• Identifies and escalates priority issues and routes to appropriate team for quick resolution.

• Partners with HR Services general regional teams as appropriate on cross regional activities and projects.

• Diagnoses problems and coordinate resolution across stakeholders, including HRBP/HRSP, COEs and others.





• Follows up on inquiries to ensure timely and accurate response and resolution to all requests

• Solves problems that are unstructured and that may require conceptual critical thinking.

• Provides solutions to inquiries that are often non-standard/non-routine and require some clarification and deep thinking.

• Identifies and implements continuous process improvements to enhance service delivery.

• Utilizes the knowledge base to assist with transactions and customer inquiry resolution.

• Works with Content Management team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.

• Adheres to HR Services metrics as determined by HR Services Leadership.

• Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.

• Ensures compliance with all relevant quality and statutory policies, procedures, and controls in the region

• to guarantee emplo

📌 HR Services Analyst I (México)
🏢 TE Connectivity
📍 México