As we are a global company, and English is our primary business language, we kindly ask that all applications (CVs/resumes and cover letters) be submitted in English.

We’re RELEX Solutions, a fast-growing and market-leading company helping retailers and consumer brands optimize their planning and operations through smart, data-driven technology. Founded in Europe, we’ve expanded across the Americas, Europe, and Asia-Pacific — and now, we’re excited to build our support capabilities in Mexico.

We’re currently hiring SaaS Support Analysts to join our 24/7 general support team. Based in Querétaro, you’ll help investigate and resolve complex technical issues across our hosted environments, working with Linux-based systems, cloud technologies, and enterprise-level software platforms. You’ll join a team of 20+ experienced support professionals and have a real impact on ensuring the reliability of our services.

Note: This is not a general IT help desk position — prior experience with software/application support in a SaaS or cloud environment is expected.



You will not be troubleshooting laptops or printers, but rather solving issues in RELEX’s hosted infrastructure and production systems.

Key Responsibilities
- Troubleshoot and resolve complex issues in RELEX’s proprietary SaaS environment (e.g., data processing errors, job failures, performance bottlenecks)
- Monitor Linux-based servers and cloud-hosted environments, responding to alerts and system anomalies using internal tools and monitoring platforms
- Investigate data-related problems using SQL and log analysis
- Handle batch process troubleshooting, data integration errors, and escalations from customers or internal teams
- Support environment maintenance, upgrades, and deployments in collaboration with DevOps and Product teams
- Execute system admin tasks such as log review, disk/memory analysis, process monitoring, and service restarts
- Maintain and improve support documentation, runbooks, and operational knowl

📌 Support Analyst (Santiago de Querétaro)
🏢 RELEX Solutions
📍 Santiago de Querétaro