Johnson Controls, a general leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. We are looking for a Product Tech Support Engineer

What you will do?
Our Tier II Chiller Product Technical Support Engineer provides technical support to the Field Sales & Service organization in a consistent manner across all chiller product offerings in Latin America. This role can be remote for anyone based in Mexico.

How you will do it?




- Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits with a primary focus on the Americas
- Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and exceeds internal and external customer expectations.
- Accountable for timely and high quality product service literature
- Supports regional territories for escalated chiller technical support cases, warranty claims in a timely and consistent manner to facilitate data mining by; product, failed component, defect, and responsibility.
- Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Engineer III provides technical support and interacts with service branch leadership regularly to drive improvements at the branch level. They will support key cus

📌 Product Tech Support Eng III (Ciudad Apodaca)
🏢 Johnson Controls
📍 Ciudad Apodaca