Job details
**Employment Type**:
Full-Time
**Location**:
San Pedro Garza Garcia, Actual Leon, Mexico
**Job Category**:
Sales & Marketing
**Job Number**:
- WD
**Job Description**:
What are you going to do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing:
- Order input in SAP (different order types).
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.).
Backorder monitoring and order management:
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc.).
- Handle customer order cancellations (DOA).
- Monitor call-off orders.
Enquiry handling:
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes.




- Coordinate approach with Inside/outside sales representative.
Customer care:
- Handle customer questions effectively and in a service-oriented manner.
- Follow up on actions requested in sales representatives call reports.
- Inform customers about changed delivery times and equivalent products.
Filing & miscellaneous:
- Case management in Salesforce.
- Keep customer details and price agreements up-to-date.
- Collect, share and document leads, projects, competitor details.
What are we looking for?
- Bachelor's degree completed.
- Fluent in English (conversational).
- Customer-oriented experience with a focus on details.
- PC skills - MS office.
- Communication and interpersonal skills.
- Problem-solving.
- SAP (desirable).
Disponibilidad de horario:
Entre semana de 11:00am a 7:00pm + Sabados y Domingos de 4:00am a 11:00am o de 11:00am a 7:00pm (Los descansos se asignarán entre la semana).

📌 Customer Service Representative (San Pedro Garza García)
🏢 Johnson Controls
📍 San Pedro Garza García