**Company Description**
Genpact (NYSE: G) is a general professional services and solutions firm delivering outcomes that shape the future. Our 145,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
- Ensure the deployment of the Global Business Platform.
- Assist in performing As Is analysis during Solution Identification phase.
- Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
- Writes and reviews level 5 Standard Operation Procedures (SOPs).
- Support development of User Acceptance Test (UAT) scenarios and test scripts.
- Support and co-ordinate User Access Testing (UAT)
- Develops and coordinates communication materials related to New Ways of Working.
- Identifies training needs and conducts trainings for end users.
- Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration,



training or other activities and follows through on resolution of those issues.
- Performs analysis during Ramp-up phase and proposes corrective actions.
- Identifies improvement opportunities and integrate best practices for future resolution.
- Captures lessons learned and best practices from each implementation and integrates them into future impact resolution/improvement roadmaps.
- Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.
**Qualifications**
- Bachelor’s degree in Supply Chain Management, Operations Management, Business Administration with a concentration or coursework in Production Management, Industrial Engineering, or related field.
- At least 4 years of experience in brewery operation plants.
- Operational experience in the shop floor, user experience in the systems, preferably in the role of Quality, Brewing and / or Packaging and managing information of one of these areas.
- Knowledge on Quality Systems (e.g.: ISO 9000 principles), this is basic to organize information and deploy in a systematic way.
- Familiarizes and aligns approach with relevant global initiatives, such as Quality no Debate!, Parsable, SwipeGuide, One2improve, etc.
- Knowledge of the technical integration aspects of Parsable relating to the use of API’s and reference sheets
**Additional Information

📌 Production Quality Specialist - Monterrey
🏢 Genpact IT
📍 Monterrey