WHAT MAKES US, US
Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp
At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
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WHY THIS ROLE IS IMPORTANT TO US
The Senior Manager, General Support plays a critical role in leading and shaping SimCorp’s global support organization, ensuring consistent, high-quality support delivery across regions and time zones. This role is responsible for ensuring operational excellence, client satisfaction,



and continuous improvement while aligning global support operations with SimCorp’s business objectives.

As a senior leader, you will oversee complex client escalations, guide and mentor support leaders, and ensure that service levels, SLAs, and KPIs are consistently met or maintained. You will work closely with senior leadership, internal stakeholders, and clients to build collaborative relationships and ensure a proactive, client-focused support experience. While primarily a leadership role, this position also maintains direct involvement in critical client cases and escalations to ensure positive outcomes for clients.

WHAT YOU WILL BE RESPONSIBLE FOR
- Lead the global support function, ensuring efficient, high-quality support delivery across all regions
- Define and execute integral support strategies to enhance the customer experience and meet service level commitments
- Own and oversee escalated client issues, working directly with clients and internal teams to resolv

📌 Senior Manager, Global Support (Ciudad de México)
🏢 Simcorp
📍 Ciudad de México