The Job
The Business Operations Manager oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.

What you will be doing
- Manage, train an develop Business Systems Analysts and Business Operations team members.
- Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.
- Maximize the efficiency of all pre-order business operations procedures.
- Establish production KPIs and conduct quality assessments.
- Monitor daily operations and address potential issues when they arise.
- Resolve highly complex client, account, and/or processing issues and discrepancies.
- Build processes that meet our business objectives and ensure compliance.
- Monitor financial data and recommend solutions that will improve profitability.




- Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.
- Assists on special projects and provides ad hoc reports as needed.

What you likely bring
- Experience with use and/or implementation of software
- Evaluating and streamlining processes
- Experience with multi-company and multi-location environment
- Problem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process driven
- Customer Service Orientation - Consistently meeting and anticipating the needs of internal customers, and respecting others and fostering positive working relationships
- Ability to multi task and shift priorities as needed to meet deadlines
- Strong analytical skills and attention to detail and accuracy
- Effective verbal and written communication skills
- Strong team building skills

What Can Set You Apart
- 8+ years applicable experience and d

📌 Business Operations Manager (Monterrey)
🏢 Epicor
📍 Monterrey