Description
In this Role, Your Responsibilities Will Be:

Key Responsibilities:

Part Creation

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Initiate part number creation and extension form after order received, getting details from factory and trade compliance loading in Oracle and Implementing the idea in the system

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Technical product description according to prior agreement with engineering / product management

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Part number creation in due time in cooperation with Supply Chain / Engineering / Product Management

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Administration / Management of new item requests

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Tracking of implementation metrics through Excel and dashboard

Pricing Activities

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Pull detailed reports from Oracle and Excel

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Utilize pricing models to analyze data and implement prices on products not currently populated in Oracle ERP system

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Work with cross-functional teams to develop pricing on active quote and order components

Archiving

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Facilitates archiving of all documents and RFQ’s in our electronic database (OCM)

CRM Knowledge

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Registers and assigns to the respective Team Queue all RFQ’s and Support Requests from customers in a timely manner

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Maintains an updated CRM database by adding new customers and contacts as needed

Lead Time Support Request

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Manage lead time support requests educating the customers where to get the information and providing responses with the lead time requested

Business Process Support
- Supports with maintenance of Power Bi dashboards and daily reports for other Teams such as Order Entry, Customer Care and Sales KPIs
- Tester for business process implementation or improvements such as BTAB and CRM developments/enhancements

Flexibility
- Depending on urgent inquires, prioritize business needs to ensure that inboxes and requests are addressed on a timely matter

Who You Are:

You have a strong customer‑centric mindset, focusing on understanding customer needs and identifying opportunities that create meaningful value. You develop and deliver solutions that meet expectations while effect

📌 Senior Business Process Specialist (Metepec)
🏢 Emerson
📍 Metepec