The Container Sales Customer Experience team supports the global sale of old and total loss containers across more than 70 countries. As a Customer Experience Associate, you will play a key role in supporting after-sales activities, resolving customer inquiries, coordinating with internal and external stakeholders, and ensuring a positive customer experience throughout the sales process.
This is an excellent opportunity for recent graduates and early-career professionals looking to build experience in customer experience, logistics, general operations, and data-driven decision-making within an international environment.
The ideal candidate is customer-focused, detail-oriented, eager to learn, and comfortable working in a fast-paced global organization. Previous experience through internships, trainee programs, customer service, logistics, operations, or shared services environments is highly valued.
Key Responsibilities
Customer Experience & Stakeholder Support
- Deliver professional and customer-focused support to internal and external stakeholders.
- Respond to customer inquiries via email, phone, and other communication channels, ensuring timely resolution.
- Support customer onboarding and implementation activities.
- Participate in customer and stakeholder meetings to review service performance and identify opportunities for improvement.
- Assist in maintaining and updating Standard Operating Procedures (SOPs).
- Help identify opportunities to enhance customer experience and service quality.
Operational Support
- Support after-sales processes related to container delivery and order fulfillment.
- Coordinate with depots, terminals, and internal teams to ensure smooth operational execution.
- Follow up on container movements and customer requests.
- Assist in resolving documentation-related issues and service disruptions.
- Escalate operational challenges when necessary and contribute ideas for process improveme
📌 Container Sales Associate (Ciudad de México)
🏢 Maersk
📍 Ciudad de México
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