We are looking for a Ride Hailing Specialist you will be responsible for evaluating key business metrics to provide practical business oriented and actionable recommendations, coordinate multi-disciplinary groups and guarantee superior execution during rollouts and initiatives. This role requires a willingness to perform on-site operations and handle negotiations with outside partners.
Key Responsibilities
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Monitor and analyze core business KPIs daily to identify performance gaps and growth opportunities.
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Develop and test data-driven hypotheses to improve overall business performance.
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Gather, clean, and analyze data from various sources to generate actionable insights.
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Collaborate and negotiate new initiatives & launchings with key internal & external stakeholders
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Support the development and execution of local marketing strategies with cross-functional teams.
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Drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps.
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Conduct fieldwork, market research, and customer interviews to stay informed on local market dynamics.
Skills, Knowledge and Expertise
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Capable of decompose big series of data into actionable insights.
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Excellent written and verbal communication abilities.
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Solid track record of managing negotiations with internal and external stakeholders.
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Bachelor's degree in engineering, management, or similar background.
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Experience using analytics tools such as Tableau, Looker Studio, or Power BI.
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Comfortable managing and analyzing large datasets to drive operational improvements.
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Experience in ride-hailing, food delivery, logistics, or mobility operations is a plus.
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Advanced English proficiency (C1 level or higher).
Job Benefits
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Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
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Develop your professional skills with access to mentoring, career consulting, and learning programs.
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Collaborate with teams around
📌 RH Area Specialist (Ciudad de México)
🏢 inDrive
📍 Ciudad de México
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