Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today
Who We Want
As a Second-Shift Mexico Account Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Mexico Operations.
You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.
What You’ll Do
- Obtain pickup and delivery appointments from shippers and consignees within your customer’s network and ensure accurate data entry when building loads.
- Communicate effectively and proactively with Carrier reps and customer contacts when rescheduling pickups, deliveries, and obtaining tracking updates.
- Resolve issues with urgency and escalate complex problems as needed to meet customer needs.
- Understand customer KPIs, review account performance to identify trends, and present ideas for continuous improvement and cost savings.
- Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing avail