Make Your Mark:
The Implementation Consultant is responsible for implementing the company's accounting software products with new and/or existing clients. The Implementation Consultant is also responsible for consulting with mid-market clients regarding best practices and client business needs in order to best configure the software and provide exceptional customer service.
You'll Get To:
- Leads multiple concurrent implementation projects with general direction and standard implementation procedures.
- Drives and manages all implementation milestones to completion within budget, scope, schedule, and customer satisfaction.
- Creates and maintains thorough documentation throughout the implementation to include billable hours, Salesforce notes/documentation, expense management, etc.
- Communicates with key stakeholders to ensure risk awareness, project progress, set expectations, and define next steps in a timely manner.
- Trains and advises clients to properly use appropriate products to best fit their individual needs based on best practices and use cases.
- Coaches and consults with clients to advocate the features and functionality of BlackLine products during configuration in order to obtain buy-in and user adoption.
- Offers recommendations for improving system performance gaps and system options to increase efficiencies and achieve best practice standards.
- Assesses and troubleshoots application issues during the implementation cycle.
- Provides application feedback to Product team in order to enhance or resolve functionality for future releases.
- Performs other tasks and responsibilities as assigned.
What You'll Bring:
- Education: Bachelor's degree or equivalent work experience.
- At least 2 years of experience in Consulting Services, Client Services and/or Professional Services environment.
- Demonstrated experience in managing implementation projects.
- Experience in a client-facing role.
- Experience in a high-revenue producing environment (eg billing o
📌 Implementation Consultant (Ciudad de México)
🏢 U.S.
📍 Ciudad de México
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