Description
SUMMARY
This position supports the sales, business development and operations teams with all aspects related to the
CRM applications and data analysis. Responsible for documenting processes and functionality, providing
training for all CRM functions, and providing reports and analytics related to CRM activities. Monitors usage of
systems and performs daily administrative tasks. Develops and updates CRM functionality. Assists in the
solution of problems and ensures rapid delivery of information to leadership and sales teams. Passionate to
continue to learn new approaches, techniques, and best practices.
Assign different projects to programmers, ensure all deadlines are being met and quality standards are being
fulfilled as expected by our customers. Train new programmers and help them get through the learning curve
as soon as possible. Intervene in high-level projects if needed to ensure completion.

Responsibilities
- 45% Participates in any and potentially all roles of the systems development life cycle for SFA projects roles
- may vary by project and assignment.




- This may include, but is not limited to:
- Develop and/or maintain software applications
- Debug
- Code
- Test(QA/QE)
- Write Documentation
- Roll out software
- Production support
- Gathering requirements
- Developing formal program specifications
- Responsible for defining code specifications and how systems will be constructed
- Official Code Reviews
- 5% Provide high-level and specific Ad-Hoc Analysis.
- 20% Development, delegation and management of projects/tasks with teammates and peers
- 10% Participate in reviews and meetings providing updates on the project’s progress.
- 10% Help programmers with their projects as needed.
- 5% Research, and self-training about specific standards in relation to coding, releases, and tools. Update job
- knowledge by studying state-of-the-art development tools, programming techniques and computing

Qualifications
· Level of formal education: A Bachelor'

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