Job Description
POSITION OVERVIEW
As People Services Leader, you'll lead a human-centered people service team driving seamless employee experience while driving improvements across our technology and operations ecosystem. This isn't traditional service management, you'll build the future of employee experience through systems thinking, cross-functional collaboration, and innovative service design that goes far beyond conventional support operations. 
KEY RESPONSIBILITIES
Strategic Leadership & Vision
· Demonstrated experience driving a transformation agenda while delivering on BAU requirements, with a focus on continually transforming and digitizing the function
· Experience in leading integral business process improvement initiatives, including waste elimination, development of best practice tools, process automation, and providing strategic guidance on sustainable controls and communication of improvements
· Design and implement service delivery models that prioritize employee outcomes over traditional operational metrics
· Collaborate with other functional leaders to create seamless employee journeys that span technology, operations, and human touchpoints
· Transform traditional support into proactive, predictive employee experience delivery
Operational Excellence
· Maintain and enhance service delivery standards while implementing new integrated operating models
· Design workflows that seamlessly blend human expertise with AI platforms (Moveworks) and case management systems (ServiceNow)
· Establish feedback loops that turn employee interactions into systematic improvements and eliminate friction.
· Drive service metrics aimed at employee experience outcomes
Team Leadership & Development
· Develop team members who combine deep HR domain expertise with technology-first mindsets
· Create strong working relationships with technology and people operations teams to enable integrated service delivery
· Implement career development programs that prepare team members fo
📌 People Operations Manager (Ciudad de México)
🏢 GM
📍 Ciudad de México
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