Job purpose
Key responsibilities
- Service Delivery Service_
- Helps to build IT service relationship with customers
- Ensure quality services are performed to the agreed SLA
- Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner.
- Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
- Understands Incident, Problem and Change Management Principles
- Ensures first class IT Service Delivery across locations for infrastructure services
- Support the setup of processes around Service Management
- Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
- Support of Local Production/Manufacturing Connectivity
- Printers’ installation, configuration & support
- Smart hand for Hosting services.
- Client & Asset Service_
- General Computer Desktop & Laptop support
- Configure new and existing PCs according to corporate standards for deployment
- Desktop Applications installation and troubleshooting.
- Maintain Licenses Management and version control
- Hardware Refresh Project involvement.
- Maintains client security settings (e.g. admin rights, software installs, etc.)
- Service Desk Service_
- Provide & Maintain Phone system and mobile devices support.
- Ensures that remote and on-site support issues are resolved to customers satisfaction.
- LAN Service_
- Provide basic network, security and printing support.
- Operation Technologies (OT Shop Floor) focus:_
- Incidents & Service Request support
- Maintain a high level of services in Automation systems (PLC, SCADA, etc. When implemented)
- Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems,



Instrumentation and computers/servers of test equipment.
- Configure & migrate new and existing IT Devices according to corporate standards for deployment
- Data backup and maintenance on storage shopfloor servers (edge of line).
- Maintain Industrial networks
- Devices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)
- Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)
- Point of contact for Shop Floor Products & Software Support.
- Point of contact with Shop Floor Business representative.
- Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)
- Documentation support and improvement (layout, dependencies, schema)
- Integration/Hardware Refresh involvement
- Standardization & advisor for HW & SW Apps + Industrial Networks
- Monitoring IIOT & key Shopfloor (OT) components
- Actively seeks collaboration with internal and external team members related to a Project
What we’re looking for
- Bachelor’s degree in IT, Computer Science, MIS, Engineering or other related technical degree
- ITIL
- Cisco Basics.
- 3+ years of experience working with databases hosted on Microsoft SQL Server and fundamental understanding of how Microsoft SQL Server functions.
- Experience supporting and developing reports in reporting tools like SQL Server Reporting Services.




- 2+ years of working with manufacturing systems responsible for running and collecting information on the shop floor.
- Practical knowledge of methodologies to support new implementations, software development and quality assurance methodology, system development methodology and Quality Assurance best practices
- Strong business analysis and analytical skills
- Attention to detail and ability to quickly learn new technologies and tools
- Excellent interpersonal, oral and written communication skills
- Ability to establish and maintain effective working relationships with others, work harmoniously and effectively as part of a global team
- Ability to work in a fast-paced and dynamic environment
- Ability to respond with a sense of urgency to meet deadlines
- Advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills
- Ability to communicate in English, both verbally and written
What we offer
- _ Major Medical Expenses_
- _ Life Insurance_
- _ Dental Plan_
- _ Saving Fund without legal cap_
- _ Grocery voucher without legal cap_
- _ Annual bonus_
- _ Additional holidays_
- _ Bereavement days_
- _ Days per marriage_
What we believe
- Inclusion - We value diversity in people, ideas, and experiences.
- Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.
- Excellence - We contribute to our developments by seeking knowledge and sharing information.
- Responsibility - We care about our local communities and the general environment.
- Collaboration - We are one BorgWarner.
Safety
This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the local BorgWarner Safety Policy Manual, which includes

📌 IT Client Support (San Luis Potosí)
🏢 Borgwarner
📍 San Luis Potosí