About Emailable Emailable is a leading email verification and deliverability platform trusted by 200,000+ businesses globally, from scrappy startups to household names. We power mission-critical email infrastructure that must be fast, accurate, compliant, and always on.

We’re a highly efficient, globally distributed team. We move fast, build obsessively, and take deep pride in operational excellence.

Now we’re hiring a VP of Operations to help scale the company from strong product-market fit to the next level of uptime, reliability, and operational precision.

Role Overview
The VP of Operations is the execution engine of Emailable.

You will own the day-to-day operational machine across support, engineering coordination, quality, compliance, and internal systems. Your job is to make the business run smoothly, predictably, and without the founder being pulled into every fire.

This is a hands-on operator role , not a corporate strategy job. You will build processes, fix broken ones, create operational clarity, and raise the standard of execution across the company.

If you’ve scaled a SaaS company from $1M–$15M ARR and love building repeatable, efficient, high-tempo operating systems: you’ll thrive here.

What You’ll Own 1. Operational Execution Build and maintain the operating cadence of the entire company
Run weekly standups, sprint reviews, and cross-functional syncs
Ensure priorities are executed on time, every time
Develop dashboards for SLAs, product delivery, and reliability
2. Support & Customer Operations Maintain best-in-class support SLAs
Oversee ticket management, escalation paths, QA of responses
Identify patterns in support and feed them into product/engineering
3. Engineering & Product Coordination Facilitate sprint planning and execution
Ensure engineering deadlines are realistic and met
Unblock bottlenecks across engineering, QA, and product
Build the communication layer between product, engineering, and support
4. Compliance & Reliability Manage SOC2 initiatives,



audits, and ongoing compliance
Oversee GDPR processes (DSARs, deletion workflows, DPIAs)
Tighten privacy ops, logging, and risk mitigation
5. Cross-Functional Alignment Create company-wide visibility into priorities
Ensure everyone is working on what matters most
Build operational clarity, documentation, and SOPs
6. Team & Vendor Oversight Manage contractors, LATAM talent, and global contributors
Implement performance standards and accountability systems
Optimize tooling and operational workflows (Crisp, Basecamp, HubSpot, etc.)

What You’ll Build in Your First 90 Days A predictable weekly operating rhythm
A unified KPI dashboard for operations
A clean support workflow with A repeatable engineering release cadence
An org-wide roadmap with true visibility
A compliance process that doesn’t rely on the founder
SOPs for the highest-friction areas of the business

You will take ownership of the machine so the CEO can focus on growth, partnerships, brand, and strategy.

What Success Looks Like in 12 Months 90% of operational fires never reach the CEO
Release cadence increases 50–100%
Support meets or exceeds SLAs consistently
Internal communication becomes predictable and structured
Churn decreases due to operational improvements
Compliance becomes a non-issue
Engineering executes without drama or drift
Company runs smoother than it ever has
Requirements
Must-Haves 3–7+ years in SaaS operations (B2B strongly preferred)
Experience in a $1M–$15M+ ARR environment
Very strong project management + execution discipline
Understands engineering cycles,



product communication, and support workflows
Obsessed with systems, clarity, and efficiency
Excels in fast-paced, minimal-politics, high-ownership environments
Nice-to-Haves Experience with API-first or infrastructure SaaS
GDPR/SOC2 familiarity
Background in support operations
Experience with global teams (LATAM, EU, Asia)
Ability to grow into a COO role

Why You’ll Love Working Here Zero bureaucracy, you’ll move incredibly fast
High-trust, high-ownership environment
You’ll work directly with the CEO and shape how the entire company operates
A product with real traction and real demand
Integral distributed team, minimal meetings, deep-work culture
Clear path to future COO or CEO
Benefits
Fully Remote Work Work from anywhere. We’re a globally distributed team that optimizes for deep work, autonomy, and output — not office hours.
Competitive Compensation Strong base salary + performance bonus + meaningful equity. We pay for talent and expect high ownership in return.
Flexible Time Off We operate like adults — take time when you need it. No complicated policies, no counting days.
Family-Friendly Policies We support parents with:
Paid parental leave
Flexible schedules
Real understanding of life outside work
Mental Health & Wellness Support We encourage sustainable work (not burnout) and provide access to wellness stipends or services to keep you performing at your best.
Annual Home Office & Productivity Budget Upgrade your setup - monitors, keyboards, software, whatever helps you work better.
Professional Development Budget for:
Courses
Certifications
Conferences
Books
Anything that helps you grow into a future COO-level operator.
Cutting-Edge Tech Stack Work with a modern toolset and help shape how our internal systems evolve.
High-Trust, No-Bureaucracy Culture No politics. No red tape.
Just smart people working together to build something meaningful.

📌 VP of Operations (Emailable) (Ciudad de México)
🏢 Cache Ventures
📍 Ciudad de México