Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
Review client concerns and seek to improve all aspects of the client experience with the company;
Constantly promote the value of the InEvent platform and upselling through customer/client experience;
Grow and expand clients platform usage within their organization;
Suggest optimization of existing processes within all Customer Success initiatives;
Mentor and coach Customer Success trainers when collaborating on the biggest Enterprise accounts from your portfolio.
Qualifications & Requirements
3 - 5 years of experience in Customer Success, Account Management or Account Development position is a must;
Experience in client retention and continuous usage of the solution/service;
Exceptional ability to communicate and foster positive business relationships;
Technical skills is a must;
Accountability and personal organization are essential;
Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
Experience using CRM systems (e.g., Pipedrive, HubSpot, or similar) and SSO is a plus.
Ability to travel internationally as needed, including short-term business trips to the United States; must be able to obtain and maintain required travel documentation (e.g., visas)
PERKS:
- Health Insurance
- Paid Time Off (PTO)
- Language Learning Programs
- Birthday Gift and Work Anniversary Gifts
- Birthday Off
CONTRACT: This is a Permanent, Full-time position (40h per week), on an Independent Contractor status.
📌 Account Project Manager (Ciudad de México)
🏢 Inevent
📍 Ciudad de México
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