- Responsibility split: Operational delivery (90%); Team management, Reporting, Continuous Improvement, SLAs & over ratio follow up (10%)
Overall Tasks
- Keeping track of assigned accounts to identify outstanding debts
- Planning course of action to recover outstanding payments
- Locating and contacting debtors to inquire of their payment status.
- Contact customers and establish reason for past due account situation; follow up to ensure payments are received.
- Work with Key customers or portfolios of $20M or more.
- Achieve past due percentage in 3% or less.
- Must maintain a high level of accuracy in the above accountabilities as an integral part of accounting services.
- Medium interaction to provide assistance and support to Credit Department when orders are on hold and Cash Department with unapplied, short and over payments.
- Effectively coordinates and assists in resolution of payment discrepancies and disputes.
- Perform account reconciliation when it is needed.
- Responsible for the activities inherent to its function,
complying with the requirements of the Code of Conduct; of the Responsible Care Program; quality, environment, safety and health management system; Internal Procedures; and ISO 9001 and/or 14001 standards where applicable.
- Monitoring Junior Collector and Portal Jr Analyst (3) day to day activities
- Gather and provide information for KPMG during audit process
- Provide information for the Insurance broker.
- Subtasks
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Alert superiors of debtors unwilling or unable to pay when necessary
- Comply with requirements when
📌 Senior Analyst Collector (Ciudad de México)
🏢 Evonik
📍 Ciudad de México
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