Multinational company specialized in assistance services (home, medical, roadside, travel, health, and more) is offering a Operations Manager
- Bilinguall Call Center
This role will be responsible for leading the Bilingual Call Center Operations, including managing the budget, ensuring operational compliance, and addressing administrative matters.
**Responsibilities**
- Measure the effectiveness of all processes (budget, operations, and management).
- Contribute to the company’s strategic growth as part of the executive team.
- Coordinate interdisciplinary initiatives and projects.
- Lead and retain Call Center Agents who provide assistance services.
- Supervise and coach Agents; performance reviews, and development plans to improve productivity and quality.
**Requirements**:
- Bachelor’s degree in Business Administration, Engineering, or related field.
- At least five years of managerial experience in the insurance or assistance services industry (preferred).
- Minimum 3 years of experience in American companies, preferably in repair centers.
- Minimum 3 years of experience in payment management.
- Minimum 3 years of experience in vendor/service provider coordination.
- 100% bilingual English level (oral and written), with the ability for executive communication and technical comprehension.
**We Offer**
- Competitive salary aligned with a managerial level.
- Legal benefits.
- Permanent contract.
- Career development plan and continuous training.
- Full-time position.