ALTEN Mexico is a subsidiary of ALTEN Group. ALTEN group has been a leader in engineering and information technology for more than 30 years and operates in 30 countries across Europe, North America, Asia, Africa, and the Middle East and employs more than 46,000 people, 88% of whom are engineers.
We are looking for a CAD Engineering IT Support.
**General Activities**: You will be responsable for providing specialized technical support in Computer-Aided Design (CAD) tools, ensuring proper installation, configuration, and performance of CAD software. This role involves managing the related IT infrastructure, developing process automation through scripting, and collaborating with engineering teams to streamline design processes. The engineer will also train end-users on the effective use of CAD tools and document technical procedures.
**Requirements**:
- Bachelor´s degree in Mechanical Engineering, Electronics, Computer Systems Engineering, Industrial Engineering or Industrial Design.




- Professional experience in engineering IT support or related areas.
- Strong knowledge in CATIA V5/V6 and 3DExperience Ticket Triage (User training, system health diagnostics).
- Experience with IT infrastructure management for CAD tools.
- Proficiency in automation scripting.
- Excellent problem-solving and troubleshotting skills.
- Ability to document processes and create user guides.
- Strong communication and training delivery skills.
**Skills**:
- CATIA and 3DExperience Ticket Triage.
- IT infrastructure support for CAD tools.
- Automation scripting.
- Ticket management and documentation.
- User support and training delivery.
Desirable Skills
- EKL / Web Services Enhancements.
**Benefits**:
- Competitive salary
- Above-law benefits
- Career growth and development plan

📌 1426 Cad Engineering IT Support (Santiago de Querétaro)
🏢 Alten Mexico
📍 Santiago de Querétaro