Description
About Concord Servicing
Concord Servicing is a leading financial services company and full-scope loan servicer that delivers compliant, versátil, and scalable portfolio servicing solutions to loan and lease originators and capital providers — ensuring the best possible experience for their customers. We are currently seeking a driven, bilingual Commercial Loan Workout & Collections Specialist to join our team.
Position Overview
The Commercial Loan Workout & Collections Specialist plays a critical role in safeguarding the financial standing of the organization and its clients. This position is responsible for managing a portfolio of defaulted commercial loan accounts (91+ days past due), developing and executing strategies to cure delinquencies, and delivering timely, data-driven recommendations to our clients and investors.
If you are results-oriented and thrive in a fast-paced, compliance-driven environment, we want to hear from you.
Essential Duties and Responsibilities
- Manage a portfolio of delinquent commercial accounts (91+ days past due),



proactively engaging customers via phone, text, and email to achieve resolution.
- Apply proven negotiation techniques to cure delinquencies through payment in full, structured repayment plans, or negotiated settlements — with a measurable track record of success.
- Analyze credit reports and TLO reports to identify asset profiles, assess collectability, and develop accelerated collection strategies for clients and investors.
- Conduct skip tracing, asset investigations, and collateral reviews to support collection efforts and provide actionable intelligence.
- Apply all collection and negotiation activities in compliance with FDCPA, OFAC, ECOA, SCRA, BSA/AML, GLBA, UDAAP, applicable state regulations, and company policy.
- Support legal processes by preparing documentation, coordinating information, and negotiating pre-litigation or post-litigation resolutions.
- Maintain accurate, detailed account documentatio

📌 Commercial Loan Workout (Ciudad de México)
🏢 Concord Servicing
📍 Ciudad de México