Benefits Associate
Location: Mexico City (Hybrid)

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Benefits Associate supporting the Employee Benefits team, you will provide Tier-1 colleague support for benefits-related questions and transactions across assigned countries or populations. The role serves as a first point of contact for routine inquiries, case intake, and basic issue resolution, while coordinating with payroll, external vendors, and the Global Benefits COE to ensure timely and accurate service delivery.

This role supports day-to-day benefits administration activities, including enrollments, changes, terminations, vendor coordination,



and payroll-related benefits updates. A key responsibility of the position is performing reconciliation work, including colleague census, eligibility, pension contribution, invoice, and premium reviews, to help ensure records and payments are accurate.

In this role, a typical day will include:
Customer Support and Case Management
- Serves as a Tier-1 point of contact for colleague benefits questions, routine issue resolution, and case intake through the HR Service Center.
- Escalates complex cases, exceptions, plan interpretation questions, and non-routine issues to senior team members, payroll, vendors, or the General Benefits COE as appropriate.
- Supports claim administration and collect documentation needed to facilitate submissions or follow-up with colleagues, beneficiaries, and vendors, as applicable.

Benefits Administration
- Supports day-to-day benefits administration activities, including new

📌 Benefits Associate (Ciudad de México)
🏢 Alcon Research
📍 Ciudad de México