Unstoppable starts with people. The future of payments is being built today, and at Paymentology, we are looking for people who want to help shape it. We power card issuing for leading banks, fintechs and digital brands across the globe, and as we continue to grow, we are looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale.
Position Overview
The Card Authority & Disputes Administrator is responsible for the investigation and processing of chargeback claims across integral card networks for Paymentology clients. The role involves validating and analysing data, ensuring accurate and timely responses in accordance with card scheme requirements, and providing expert guidance throughout the dispute resolution process. This position forms part of the Operations / Implementations / Disputes function, reports to the Chargeback & Disputes Team Lead, is a full-time remote role, and supports Paymentology customers across EMEA, LAC, and Asia regions.

Role Summary




The Card Authority & Disputes Administrator oversees chargeback processing for clients across card networks, investigates both authorised and unauthorised disputed transactions, validates data from multiple sources, ensures accurate responses, and provides ongoing guidance and support to stakeholders in compliance with industry regulations and scheme rules.

Key Responsibilities
- Investigation and Processing:
- Handle claims from cardholders regarding disputed transactions.
- Conduct thorough investigations, gathering relevant documentation and information.
- Data Validation and Analysis:
- Validate and analyse information from internal and third-party systems.
- Ensure accuracy and completeness related to disputed transactions.
- Determine the appropriate course of action for each dispute.
- Response Accuracy:
- Ensure responses to disputes are accurate, well-documented, and comply with card scheme requirements.
- Draft,

📌 Card Disputes (Ciudad de México)
🏢 Paymentology
📍 Ciudad de México