A family-owned company that is the world's leader in plant-based ingredients, a pioneer in plant-based proteins and a leading supplier of pharmaceutical excipients, requires:
**HR Shared Services Sr. Specialist**
- Education & Experience: Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field preferred.
- Bilingual in English & Spanish is required.
**Experience**:
- Minimum of 3 years’ experience within Tier 1/Tier 2 HR shared services for a large, complex organization, across multiple sites and countries
- Strong knowledge of information systems and HR-related information technology including Workday HCM
- Bi-lingual in English & Spanish or Portuguese is strongly preferred
- Solid Microsoft Office 365 skills, including advanced excel proficiency
- Bargaining unit knowledge and experience supporting a unionized workforce preferred
- High level of attention to detail and strong problem-solving skills
- Ability to handle highly sensitive data with confidentiality and integrity; ability to exercise appropriate judgment.
- Deeply curious about problem solving, finding solutions, and challenging status quo when appropriate
**Key Responsibilities**:
- Ensure day to day execution of Workday HCM, including all data management actions, organization changes, and data quality monitoring for the Americas, from hire to retire.
- Maintain and validate data including, but not limited to: new hires/terminations, transfers, salary/wage changes, benefit deductions/changes, work locations, tax jurisdiction set up.




- Manage file feeds and technology bridges for all data transfer/interfaces.
- Provide tier 1 shared services case management support within defined SLAs.
- Coach employees and managers through queries via self-service, including redirection to appropriate sources of information.
- Partner with HR Centers of Excellence (COEs) on tier 0 (self-service) and tier 1 document management, including maintaining and updating the HR knowledge base.
- Contribute to procedure maintenance & creation for assigned scope of work.
- Support training of employees on Workday HCM processes to promote end-user adoption at employee/manager level.
- Support data quality audits and initiate additional data quality audits to mitigate errors/issues.
- Complete all scheduled reporting and creation of metrics.
**Relevant competencies**
- Teamwork
- Discipline
- Organization
- Sense of urgency
- Attention to details
- Continuous improvement mindset
- Result-oriented
- Pro-activeness
**We Offer**
- Salary $33,000 gross
- Holidays 16 days
- Vacation bonus 25%
- Christmas Bonus 30 days per year
- Medical insurance
- Life insurance 24 months salary.
- Savings Fund 7%
- Profit Sharing
- SGMM Extended to husband or wife and children
- Hybrid work schedule
Tipo de puesto: Tiempo completo, Por tiempo indeterminado
Sueldo: $33,000.00 al mes
Beneficios:
- Horarios flexibles
- Seguro de gastos médicos mayores
- Protegido de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Lugar de trabajo: remoto híbrido en Centro Sur, 76090 Santiago de Querétaro, Qro.

📌 HR Shared Services Sr. Specialist (Centro Sur)
🏢 QroFive Business Solutions
📍 Centro Sur