Johnson Controls Inc.INTERNAL-(Martina Nagyová)
**ServiceMax Support Technical Analyst**
**What you will do**
- Follow ServiceMax best practices and enforce data quality policies.
- Support SFMs, custom objects, workflows, triggers, flows, lightning components, Visualforce Pages, custom integrations, SOQL and SOSL queries and web services.
- Work with data provided from and to ERP systems and ETL tools like MuleSoft.
- Provide technical support for ServiceMax users, resolving issues related to system functionality, data accuracy, and performance.
- Monitor and maintain ServiceMax systems to ensure the platform is running smoothly and efficiently.
- Troubleshoot, identify, and resolve user-reported issues, system bugs, and technical problems within the ServiceMax environment.
- Create and manage cases, ensuring issues are tracked and resolved within established Service Level Agreements (SLAs).
- Collaborate with end-users to understand their processes and provide guidance on system functionality when required, best practices, and workflows.
- Work closely with delivery team and administrators to identify and implement system enhancements and improvements.
**How you will do it**
- Work with architects and project managers to eliminate recurring tickets.
- Validate the performance of Salesforce solutions through rigorous testing and debugging.
- Staying up to date with the latest Salesforce technologies, ServiceMax evolution,



best practices, and industry trends.
- Facilitate technical delivery with Managed Services.
- Collaborates with Solution Architects.
**What we look for**
**Required**:
- Bachelor’s degree in computer science, Information Systems, or other related field.
- Min 4 years of implementation experience with Salesforce.
- Min 3 years in Agile and DevOps development.
- Good knowledge of Data Loader tool.
- Excellent communication skills in English.
**Preferred**:
- Master Degree in Computer Science, Information Systems, or other related field.
- Direct experience or experience with integrating with ERPs.
- Knowledge of Databases - Oracle, SQL Server.
- Using technologies as MuleSoft, Oracle Integration Cloud.
- Experience working in Field Service domain.
- ServiceMax administration certifications
**Who we are**
At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our general team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
Johnson Controls Inc.INTERNAL-(Martina Nagyová)

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