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Job Category
Program & Project Management
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
The Data Health Manager is a critical member of the Digital Engagement & Health team, responsible for ensuring that the content and data powering Salesforce's self-service experiences and AI agents are accurate, effective, and AI-ready.
You own the health of an assigned cohort of content or data sources — diagnosing problems, building remediation programs, and continuously raising the bar on what "ready" looks like in an agentic world.
This role sits at the intersection of content strategy, data quality, and AI readiness. You will partner closely with content owners, data teams, product teams, and your peers on the Digital Engagement & Health team to ensure that customers can successfully resolve their own issues — and that Salesforce's AI agents can do the same on their behalf.
What You'll Own
- Self-Help Success & Failure KPIs for your assigned cohort — tracking, reporting, and driving improvement over time
- Agentic Readiness Score for your cohort — developing and maintaining a scoring methodology and certification standard for AI agent consumption
- Remediation programs — when health KPIs are off-target, you build and execute the programs to
📌 Data health manager (Ciudad de México)
🏢 Salesforce
📍 Ciudad de México
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