About the Manager, Knowledge Management role:

Clarios is seeking to transform our business to provide enhanced customer experience, promote customer loyalty and growth, and unlock new service-based businesses from traditional OE and Aftermarket to the consumer.

As part of the enterprise Customer Experience (CX) Program, the Knowledge Management Leader is a cornerstone role responsible for transforming Clarios’ knowledge ecosystem into a strategic, AI-enabled, value‑generating capability. This leader owns the strategy and execution of the Global Knowledge Base (GKB)—elevating it from a content repository into a globally connected, data‑driven platform that enhances customer experience, enables regional growth, and unlocks new monetizable data products.

This role operates as a integral CX leader, orchestrating regions, functions, and technology partners to ensure knowledge, data, and insight flow seamlessly across markets—at scale and with speed—while respecting regional needs and priorities

Key Responsibilities:

Global Knowledge & Data Strategy Leadership




- Own and evolve the Global Knowledge & Data Strategy as an integral pillar of the CX Program
- Define the future‑state vision for the Global Knowledge Base, spanning content, data, AI enablement, governance, and value realization
- Consolidate, maintain and expand global knowledge base data
- Determine and implement global knowledge base sources and standards
- Partner with CX, Commercial, Marketing, Product, IT/Digital, and Regions to align knowledge strategy with business priorities and growth agendas

AI‑Enabled Knowledge & Insight Platform
- Lead the application of AI and automation (e.g., semantic search, content intelligence, recommendation engines, predictive insights) to:
- Improve knowledge discovery, usability, and relevance
- Identify customer, product, and market insights
- Surface opportunities for CX improvement and revenue growth
- Ensure responsible, scalable, and enterprise-grade use of AI acro

📌 Manager Global Knowledge Base (San Pedro Garza García)
🏢 Clarios
📍 San Pedro Garza García