Bilingual Employee Service Center Specialist

This is a remote job opportunity working for a US-based company.

Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself? Say hello to Compass Experience Labs - it sounds like we might be a good match

About Compass

We partner with brands to power growth through exceptional customer experience � and that includes their internal customers, too (employees) Our founders were trailblazers in the eComm industry. When they couldn�t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in retaining customers and growing a business.

About this opportunity





We have partnered with a well-known, made-to-order fast casual restaurant chain based in the United States and are looking for bilingual (English/Spanish) Employee Service Center Specialists to respond to employee requests relating to employment and onboarding information, health and wellness benefits, and company policy. This position does not have any supervisory responsibilities.

Responsibilities:
- Engage with current and past employees through phone calls to consistently and accurately resolve Human Resource (HR) inquiries of low to moderate complexity.
- Serve as the first point of contact for employment-related questions.
- Assist employees with navigating to Employee or Manager Self-Service functions to initiate HR transactions.
- Effectively communicate and educate callers regarding HR policies and procedures, including but not limited to payroll, compliance, onboarding, benefits, compensation

📌 Bilingual Employee Service Center Specialist (Ciudad de México)
🏢 Compass Experience Labs
📍 Ciudad de México