The Role:
We're hiring a Customer Engineer. This is a hybrid role that's split evenly between client-facing work and hands-on engineering. You'll be the technical partner our Client Success and Support teams can turn to in real time, and you'll spend the rest of your time shipping features and building the tooling, observability, and automation that makes our product easier to run, support, and use.
This role is a great fit for an engineer who enjoys variety, likes talking to customers, and gets satisfaction from making systems and teams run more smoothly — not just shipping features.

Responsibilities:
- Client-Facing (~50%)
- Serve as the go-to technical resource for our Client Success Managers, answering their questions and helping them navigate technical issues
- Resolve escalations from the support team, investigating and fixing issues or routing them with clear technical context when deeper work is needed
- Sit in on client onboardings so you understand each customer's setup and can field questions from the Client Success team afterward




- Join client calls when a technical voice is needed, translating between customer needs and engineering realities
- Communicate clearly and proactively with customers, keeping them informed on issue status and resolution
- Engineering (~50%)
- Feature development:
- Ship full-stack features across our product
- Own features end to end: scoping, implementation, testing, and rollout
- Fix bugs surfaced through support and client escalations, closing the loop between customer feedback and product improvements
- Participate in code review and technical design discussions
- Internal tooling & operations:
- Build and improve observability across our products — logging, metrics, and dashboards that help us understand what's happening in production and in customer accounts
- Create alerting so we know when systems aren't behaving (or aren't being monitored) before customers tell us
- Build internal tools that help our support team dia

📌 Customer Engineer (México)
🏢 Nir-yu
📍 México