Description
This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.
If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.

Responsibilities
How will you make an impact in this role?
- Deliver world-class customer service in an in-bound, high-volume travel call servicing environment.
- Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements.
- Understand our customer needs through consultation to deliver an innovative and extraordinary interaction.
- Research, plan, and carry out personalized travel experiences, through booking domestic and international flights,



car and/or hotel travel arrangements.
- Communicate new and existing product offerings and value propositions relevant to the Card Member.
- Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand.

Qualifications
Qualifications
- Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
- High-end customer service or sales roles experience in tourism, travel, or cruise and tours.
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
- Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
- Positive

📌 Travel Counselor (Ciudad de México)
🏢 American Express
📍 Ciudad de México