Meet the Team
Our Customer Engineering team serves as the technical heartbeat of ThousandEyes, acting as the primary experts who diagnose and resolve complex network performance issues for our global enterprise clients. You will sit at the intersection of product engineering and customer success, providing critical insights that directly shape the evolution of our platform. Our team is a diverse, highly collaborative group of engineers who value deep technical curiosity and a proactive approach to solving the most challenging internet-visibility puzzles. We are incredibly excited to welcome a new member who is eager to redefine how companies monitor their digital experience and help us maintain our reputation for operational excellence.

Your Impact
Drive the stability and performance of our integral network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction.



Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.

Minimum Qualifications
•Bachelor’s degree in Computer Science, Engineering, or a related technical field.
•5 years of professional experience in technical support, engineering, or a customer-facing technical role.
•Demonstrated proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
•Proven experience managing or troubleshooting cloud-based SaaS software products in a production environment.
•Working knowledge of Linux-based op

📌 Senior Network Support Engineer | ThousandEyes (Ciudad de México)
🏢 Cisco
📍 Ciudad de México