We’re looking for people who put their innovation to work to advance our success – and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:
End User Support
- Provide onsite Level 2 technical support for desktop, laptop, mobile device, printer, and peripheral issues.
- Diagnose and resolve hardware, software, operating system, and application-related incidents.
- Support Microsoft Windows, Microsoft 365, Teams, Outlook, and other enterprise applications.
- Configure, deploy, and fix laptops, desktops, printers, tablets, and mobile devices.
- Support employee onboarding, offboarding, relocations, and workstation setups.
- Act as the primary onsite IT contact for employees and business leaders.

Smart Hands Infrastructure Support
- Provide onsite Smart Hands support for Application, Security, and Infrastructure teams.
- Perform equipment installation, replacement, rack-and-stack activities, and physical cabling.
- Assist with switch, router,



firewall, wireless access point, and circuit fix.
- Conduct visual inspections and perform hardware diagnostics on network and server infrastructure.
- Coordinate with remote engineering teams during maintenance activities or outages.
- Support hardware upgrades, equipment replacements, and technology refresh projects.
- Call out issues requiring advanced engineering support while serving as the onsite resource during tackle and remediation activities.

Conference Room & Teamwork Technology Support
- Support Microsoft Teams Rooms and conference room technologies.
- Solve displays, cameras, microphones, speaker systems, touch panels, and teamwork devices.
- Perform proactive testing and maintenance of conference room systems.
- Ensure meeting spaces remain operational and available for business use.
- Support executive meetings, town halls, and other critical business events requiring technolo

📌 IT Support Specialist (Monterrey)
🏢 Nvent
📍 Monterrey