Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more and apply today
Who We Want
As a Carrier Relations Clerk, you will be supporting the accounting team to ensure our Accounts Payable functions run smoothly. The Carrier Relations Clerk provides administrative and clerical support services. They review and resolve emails from carriers, factoring companies, and will assist with resolving exceptions. The Carrier Relations Clerk works closely with our customer, carrier, and accounting teams.
What You'll Do
- Provide great customer service as you answer inbound inquiries from carriers.
- Assist in resolving carrier bill exceptions.
- Collaborate with multiple departments to provide timely resolution on inquiries.
- Track and monitor outstanding assigned issues.
- Execute administrative tasks, including document retrieval.
- Navigate multiple programs to validate payments details and documents.
- Efficiently escalate higher level issues to the correct Specialists.
- Represent the Arrive brand through transparent & professional communication with carriers via phone and email.
Qualifications
- Previous accounts payable experience preferred.
- Bilingual fluency (Spanish/English) required.
- 1 year of experience in a service-oriented role preferred.
- Proven ability to multi-task effectively in a fast-paced environment.
- Ability to remain calm and professional in tense situations.
- Able to problem-solve independently or collaboratively, depending