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Your role

We are seeking a motivated Enovia Support Engineer with 4–6 years of experience in L2/L3 support for Enovia/3DEXPERIENCE PLM systems, with hands-on exposure to Simulation Lifecycle Management (SLM). The role involves providing technical support, troubleshooting complex issues, and ensuring smooth functioning of PLM and simulation processes.
- Provide L2/L3 production support for Enovia PLM applications.
- Analyse, troubleshoot, and resolve application, configuration, and data-related issues in Enovia.
- Monitor system health, application logs, and performance metrics.




- Administer and maintain SLM (Simulation Lifecycle Management) processes within the PLM environment.
- Work on incident management, problem management, and change management activities.
- Support Enovia deployments, upgrades, and patch implementations.
- Perform root cause analysis (RCA) for recurring issues and provide permanent fixes.
- Collaborate with DBA, infrastructure, and development teams to resolve complex issues.
- Handle data fixes, MQL queries, and configuration changes when required.
- Maintain documentation for troubleshooting steps, runbooks, and knowledge articles.
- Participate in Change Advisory Board (CAB) meetings to review and approve system changes.
- Ensure issues are resolved within defined SLAs.

Your profile
- 4–6 years of experience supporting Enovia PLM applications.
- Strong understanding of Enovia architecture and components like 3DSpace, 3DPasport. 3DDashoard, F

📌 Senior Enovia Support Engineer (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes