**Job Information**:
Department Name
- BPO
Job Type
- Full time
Industry
- Communications
Service Now Ticket
- INC
Modality
- On Site
Assigned Recruiter Contact
Date Opened
- 02/20/2026
City
- Tijuana
State/Province
- Baja California
Country
- Mexico
Zip/Postal Code
- 22225
Ensure an effective training experience aligned with business needs by facilitating the technical, operational, and cultural development of new ambassadors through the implementation of adult-centered learning methodologies, performance data analysis, and continuous content improvement. The Trainer serves as a key link between training and operations, ensuring that training programs drive the preparation, integration, and success of ambassadors in their roles.
**Requirements**:
- Bachelor's degree in education or related.
- 1 year of previous experience in training or education-related fields.
- Advanced English level.
- Previous experience in call center environments.
- MS Office: Word, Excel, Power Point.
**Job Responsibilities.**
1. Report the progress of the training group.
2. Audit calls, claims, and transactions of ambassadors during training bay.
3. Assign agents to operational supervisors upon completion of training.
4. Ensure learning plans are assigned to new hires.
5.



Submit Service Now tickets according to training needs.
6. Schedule talks and complementary sessions with other teams or departments as part of the training.
7. Facilitate training sessions using andragogical principles and effective instructional techniques.
8. Identify and report outdated or incorrect content to the Development team.
9. Participate in departmental projects and initiatives aimed at developing or improving training programs.
10. Update training materials in alignment with training objectives.
11. Report performance, attendance, and participation data to optimize the learning experience.
12. Provide individual and group feedback to ambassadors based on trends and performance metrics.
14. Escalate any relevant situations that arise during training to Management or support teams.
15. Identify and report ambassador behaviors that may require follow-up by Management or support teams (Workforce, HR, Facilities, or TA).
16. Attend departmental, Operations, or cross-functional meetings as needed and provide complete and timely information.
**Benefits**:
- Private Health Insurance.
- Life Insurance.
- Saving Funds and Voluntary Savings Account.
- Profit Sharing (PTU).
- Vacation Days (above law).
- Christmas bonus.
- Vacation premium.

📌 Trainer (Tijuana)
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📍 Tijuana