The IT Manager, BladeAssure is responsible for the day-to-day technology operations and IT team management supporting the BladeAssure platform across TPI's manufacturing facilities. This role leads a team of on-site IT technicians and serves as the primary point of accountability for system uptime, infrastructure reliability, and service quality across all BladeAssure-enabled production lines. The Manager drives strong IT service management practices—including structured outage communications, escalation procedures, and incident tracking—while managing the vendor relationship for software support.
Team Leadership & Management
- Lead, coach, and develop a team of BladeAssure IT Technicians embedded across production facilities, ensuring appropriate staffing coverage for 24x5 factory operations.
- Set clear performance expectations, conduct regular 1:1s and performance reviews, and build a high-performing, service-oriented team culture.
- Coordinate shift coverage and on-call responsibilities to ensure continuous IT support availability across all production shifts.
- Prioritize and assign work to technicians based on operational demand, incident severity, and site-specific needs.
- Partner with local site leadership to align IT support activities with production schedules and operational goals.
- Partner with BladeAssure supplier to co-ordinate releases of the application/scheduled outages and issues with the application
Operational Support & Service Management
This role carries primary accountability for BladeAssure IT operations across all active production sites. Strong ITSM discipline and a proactive approach to service reliability are essential.
- Own the operational health of all BladeAssure IT infrastructure, ensuring system availability meets the demands of continuous 24x5 manufacturing operations.
- Maintain and enforce IT service management (ITSM) practices including incident management, problem management, change management
📌 Manager, IT BladeAssure (México)
🏢 Tpi Composites
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.