Supporting day-to-day aspects of planning, cleaning errors, booking, shipping, and tracking shipments. Managing carrier relationships through constant communication to obtain load status and proactively monitor shipments through pick-up, transit, delivery, and empty return to ensure on-time performance. Maintaining the TMS updated with the correct load status (loaded, pick-up, documents retrieved, border crossed, delivery) and planning all loads in a timely manner. Prioritizing orders and adjusting schedules to ensure customer priority requirements are met.
What the Candidate Will Do
- Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.
- Maintain cooperative and professional work relationships with all stakeholders, including customers, carriers and colleagues.
- Communicate service issues to Uber Freight management.
- Demonstrate ownership of assigned segments of business.
Basic Qualifications
- Knowledge of Microsoft Tools-Ability to leverage Excel and other MS programs, including Word, Outlook, Teams etc.
- Geographical Knowledge-Geographical understanding of the Mexico and US. Understanding of mileage as it relates to the passage of time.
- General knowledge of rail, full truckload and less than truckload. Logistics Knowledge-Know of import and export operation basics.
- Intermediate knowledge of Microsoft Excel
- Effective analytical and problem-solving capabilities.
- Advanced English written, oral, and presentation communication skills
- College degree
Preferred Qualifications
- Adaptability/Flexibility (Adapts to changes in the work environment to meet demands
- Sense of Urgency-Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed.
- Communication Skills-Ability to consistently demonstrate the ability to effectively co
📌 Customer Service Specialist I (Monterrey)
🏢 Uber Freight
📍 Monterrey
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.